Response time depends on the channel you use. Choose one based on how urgent your situation is.
- By email: expect a reply within 1 to 48 hours in most cases. It's the right channel for questions that aren't urgent.
- By phone (24/7 support from our partner Viator): available around the clock, it's the go-to channel for anything urgent, especially when you're on site.
Important
If you're on site and it's urgent, don't wait for an email reply: call the 24/7 support line directly.