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Every answer you need, from booking to getting back home
5 articles
Booking & paymentBooking an activity, payment methods, currencies, charges, and confirmation.See answers
4 articles
Before you go: tickets & vouchersGetting and finding your voucher, and what to show when you arrive.See answers
6 articles
Cancellations & refundsCancellation policies, how to cancel, refund timelines, and refund methods.See answers
Coming soon
Changing a bookingChange the date, time, or number of participants on a Voooya booking: deadlines, steps, and special cases.See answers
5 articles
During your activity: problems on siteOperator late or absent, activity canceled, emergencies: what to do.See answers
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After your activity: reviews & disputesLeaving a review, reporting a problem, requesting a refund afterward.See answers
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Account & securityCreating an account, password, Google sign-in, personal data.See answers
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HotelsBooking a hotel on Voooya: choosing dates and rooms, displayed prices, confirmation, changes, and cancellation.See answers
3 articles
Contact & emergenciesHow to reach us, and who to contact if an emergency comes up during your activity.See answers
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Cancellations, refunds, missed activities: the key points at a glance, with a link to the full article.
All about cancellations →For an activity with a standard policy, cancellation is free up to 24 hours before the start time (local time), with a full refund. Some activities are “All Sales Final” or follow custom tiers: the exact policy is shown on the activity page.
Read the full article →A real team behind Voooya
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