Each activity has its own cancellation policy, shown on the activity page before you book. There are three types of policies.
- Standard: free cancellation up to 24 hours before the activity starts (local time), with a full refund. Within 24 hours of the start, no refund is possible.
- All Sales Final: no cancellations or changes are possible. You'll only be refunded if the operator cancels the activity.
- Custom: the operator sets its own tiers (for example, 100% up to 7 days before, 50% up to 3 days before). The exact tiers are shown on the activity page.
Important
Always check the policy shown on the activity page before booking: that's the one that applies. If you're unsure about the terms of your booking, email us at contact@voooya.com.
Good to know: even for an “All Sales Final” activity, you get a full refund if the operator cancels.