If the operator cancels the activity or doesn't show up, you get a full refund — even for an “All Sales Final” activity.
- 1Contact support right away: for an emergency during your time slot, Viator's 24/7 support is the most reliable option.
- 2Document what happened: the scheduled time, how long you waited, and your attempts to reach the operator.
- 3If the operator confirms the activity is canceled, your full refund is triggered automatically.
- 4If you run into any trouble, write to Voooya at contact@voooya.com with your booking number and your evidence.
Important
Keep a written record (photos, screenshots, times). This helps speed up your refund.