Cancellations & refunds
Cancellation policies, how to cancel, refund timelines, and refund methods.
6 articles
- 01What is the cancellation policy for my activity?Each activity has its own cancellation policy, shown on the activity page before you book. There are three types of policies.Read the answer
- 02How can I cancel my booking?If your activity can be canceled, you can manage it from your booking confirmation. Here's what to do.Read the answer
- 03When and how will I be refunded?When a refund is due, it's processed quickly, then credited back to your original payment method.Read the answer
- 04The operator canceled or didn't show up. What happens now?If the operator cancels the activity or doesn't show up, you get a full refund — even for an “All Sales Final” activity.Read the answer
- 05I missed my activity. Can I get a refund?If you don't show up for your activity, or you arrive after it has left, no refund is possible.Read the answer
- 06My activity didn't match the description. What should I do?If the activity didn't match its description, or if a serious problem came up, follow these steps in order to assert your rights.Read the answer
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