If your activity can be canceled, you can manage it from your booking confirmation. Here's what to do.
- 1Open your booking confirmation email, or sign in to your account.
- 2Go to the section where you manage your bookings (Bookings).
- 3Select the booking in question and look for the “Cancel for free by…” option.
- 4Confirm the cancellation. You'll receive a cancellation confirmation email.
Important
Cancel before the free cancellation period shown on your confirmation ends. After that, depending on the activity's policy, canceling may not get you any refund.
If you can't find the cancel option, or if the free cancellation window has passed and your situation warrants it, contact Voooya at contact@voooya.com. In an emergency, you can also reach out to the 24/7 support of our partner Viator.