When a refund is due, it's processed quickly, then credited back to your original payment method.
- The refund is processed in less than 48 hours after it's approved.
- It shows up on your statement within 5 to 10 business days, depending on your bank.
- The refund always goes back to the payment method used for the booking.
Important
The bank processing time (5 to 10 business days) depends on your bank, not on Voooya. If nothing has appeared after that time, contact us at contact@voooya.com with your booking number.