If the activity didn't match its description, or if a serious problem came up, follow these steps in order to assert your rights.
- 1Contact the operator first: their contact details are in your confirmation email. Many issues can be sorted out directly with them.
- 2If the problem persists, contact support (Viator) with your booking number and your evidence (photos, descriptions, messages).
- 3Submit a refund request that clearly sets out what happened.
- 4If there's still no solution, ask for your case to be escalated to a supervisor.
- 5Only as a last resort, you can file a dispute with your bank (chargeback).
Important
Gather your evidence as soon as possible (dated photos, screenshots, witness statements). The better documented your case, the faster it gets handled. Voooya is here to help: write to contact@voooya.com.