During your activity: problems on site
Operator late or absent, activity canceled, emergencies: what to do.
5 articles
- 01I'm at the activity and something's wrong. Who should I contact urgently?You're at the activity and something isn't right (the operator is nowhere to be found, the meeting point is wrong, the activity isn't starting).…Read the answer
- 02The operator is late or hasn't shown up. What should I do?You're at the meeting point and the operator still isn't there, or doesn't show up at all. Don't worry: if the operator doesn't show up, you're…Read the answer
- 03The operator just canceled my activity. Will I get a refund?If the operator cancels the activity — on the spot or shortly before departure, for example because of the weather or a technical problem — you get a…Read the answer
- 04I'm at the activity and it's not what was described. What should I do?You're at the activity and it doesn't match what was advertised (a different service, a promised feature missing). Act now and follow these steps in…Read the answer
- 05I'm running late or can't make it on the day. What happens?You're running late, or something unexpected is keeping you from arriving on time. Act fast: everything depends on how quickly you respond.Read the answer
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