You're running late, or something unexpected is keeping you from arriving on time. Act fast: everything depends on how quickly you respond.
- 1Call the operator right away using the contact details on your voucher: with enough notice, they can sometimes work something out (letting you join late, moving you to another time slot).
- 2Have your booking number ready to make the conversation easier.
- 3If you know in advance that you won't be able to make it, check whether your activity can be canceled and cancel it before the free cancellation period ends so you keep your refund.
Important
If you're a no-show (you don't turn up or arrive after departure), no refund is possible. That's why you should let the operator know as early as you can: it's your best chance of finding a solution.