If the operator cancels the activity — on the spot or shortly before departure, for example because of the weather or a technical problem — you get a full refund. It's automatic and applies even to an “All Sales Final” activity.
- 1Ask the operator to confirm the cancellation: a written record (message, email) is ideal.
- 2For an emergency or any doubt on the day itself, contact the 24/7 support of our partner Viator.
- 3Your full refund is triggered automatically once the operator confirms the cancellation; it's credited back to your original payment method.
- 4If nothing happens, write to Voooya at contact@voooya.com with your booking number.
Important
A cancellation by the operator always entitles you to a full refund, whatever the activity's cancellation policy.